Last updated: 10 November 2026.
These terms apply to consumer cleaning bookings with XtraFreshhh Cleaning Services Ltd, company number 13610511, registered in England and Wales. Our registered office and contact details are shown below. A consumer is an individual acting wholly or mainly outside their trade or business. Business cleaning is agreed under separate written terms before booking.
Estimates and booking
An online estimate uses the details you give us. Sending a form is a request, not a booking. Before you agree, we give you the tasks, booked time, price, proposed date and time or arrival window, and these terms. The booking is made when you and we agree those details and we confirm it. We send the confirmation and the applicable terms in a form you can keep, such as email.
Sending an enquiry does not make a booking. Before we confirm a booking, you and we must agree the work, booked time, price and these terms, and you must agree to pay if we confirm. The contract is made when we confirm that agreed booking by email. We then send the card payment link. Paying later does not restart the cancellation period.
Prices
Our prices include VAT. Regular cleaning is £27 an hour; two-hour visits are £30 an hour (£60). Deep, end of tenancy, moving, Airbnb, office and after-builders cleaning are £30 an hour. Ovens, carpets, upholstery and laundry are priced as shown on our Services page. The minimum regular visit is two hours. We tell you about any extra charge before you book.
Time and tasks
We agree your tasks, priorities and cleaning hours before booking. We work with reasonable care and skill for the time booked. Completion times are estimates, so not every task may fit within that time. We ask before adding chargeable time or extras.
Your right to cancel (cooling-off)
If you are a consumer and book a service at a distance or away from our premises, you normally have 14 days after the day the contract is made to cancel without giving a reason. Tell us by email, phone, WhatsApp or an unambiguous written notice; you may use the cancellation form below but do not have to. To start within that period, you must expressly request it. If you then cancel, we charge only a proportionate amount for the service properly supplied, where the law permits. You lose the cooling-off right only once the whole service under that contract has been completed after your express early-start request and acknowledgement that the right will then be lost. We refund any balance due without undue delay and within 14 days of being told you are cancelling, using the same payment method unless you expressly agree otherwise, without a refund fee.
If you want cleaning to start within those 14 days, you can make that request and acknowledgement when you book a time online, or on the secure page we send with your confirmation. We do not start within that period without them.
Rearranging or cancelling a visit
Please give at least 48 hours’ notice to cancel, rearrange or pause a visit. With less notice, we charge the full agreed price of the booked visit, less any costs we save or reduction in our loss from replacement work, because we have reserved that time for you. We take reasonable steps to fill the gap. If we give your slot to another customer, we do not charge you. We explain any charge and the deductions made. This does not affect your statutory cancellation rights, including any 14-day cooling-off right that applies (see ‘Your right to cancel’). If we have to cancel or move a visit, for example because of illness or travel problems, we will tell you as soon as we can and offer another time. You will not pay for a visit we do not make, and we will refund any advance payment for it. Your statutory rights are not affected.
For regular cleaning, we agree the visit frequency and any continuing arrangement in your confirmation. You can ask to end future visits by contacting us. The cancellation rules in B6 apply to visits already booked, subject to your statutory rights.
Access, keys and pets
Please provide safe access at the agreed time and tell us about any lack of water or electricity that may affect the work. Arrange keys and access details directly with our team. Tell us about pets; keep animals safely away if they may be anxious or protective. If we cannot clean because the agreed access has not been provided, the cancellation rules in B6 apply, including deductions for costs saved or reduced loss and no charge if we give the slot to another customer. Your statutory rights are not affected.
Products and safety
We bring the products and equipment. Please tell us about product preferences or allergies at least 48 hours before the visit, or when booking if sooner. We agree any specialist or extra work in advance and do not carry out work we cannot do safely.
Payment
For website bookings, we email you a card payment link when we confirm the agreed booking. Please pay the full agreed price through that link as soon as you receive it and before the clean. You do not pay when you send the booking request. For jobs needing a quote, we agree the work, booked time and price with you before confirming and sending the link. Card payment takes place on Stripe Checkout. We do not receive or store your full card number or security code, and we do not save your card for future payments. For regular cleaning, this card payment covers the first visit. After that, payment moves to our monthly invoice or Direct Debit arrangement, with the details agreed with you separately. For bookings made another way, payment is due on the day of the clean by bank transfer or another agreed method, unless we have agreed different terms in writing. Any different payment terms for business customers must be agreed before booking.
If payment is outstanding, we will contact you about it. Your booking does not cancel automatically because the payment link is unpaid or expires. We will agree any revised payment deadline or change to the visit with you before the clean.
If you cancel, your statutory cancellation rights in “Your right to cancel” take priority. Otherwise, we refund any amount due after applying “Rearranging or cancelling a visit”, including its deductions and no-charge rule if we refill the slot. We make any refund due without undue delay and within 14 days of receiving your cancellation, to the same card you paid with and without a refund fee. This does not limit your other statutory rights. If we cancel the visit, we refund any advance payment for it.
If something isn’t right
Please tell us as soon as you can, ideally within 48 hours of your clean, so we can check the work. If you notice a problem later, tell us as soon as you notice it. We consider later reports too. Prompt reporting helps us check what happened, and we assess each report on its facts, including any relevant use of the property or changes since our visit. Photos can help, but you do not have to provide them and should avoid including people, access codes or other private details. If we have not cleaned with reasonable care and skill or as agreed, we will put it right as the law requires. This can include repeat cleaning at no extra cost, within a reasonable time and without significant inconvenience, or a price reduction or refund where appropriate. Your statutory rights are not affected.
Damage
We hold public liability insurance. Please report any damage you believe we caused as soon as you notice it. It helps if damage visible after the clean is reported within 48 hours of the clean. We investigate later reports too and, where appropriate, notify our insurer. We are not responsible for loss we did not cause. Existing wear or a faulty item does not remove responsibility for additional damage caused by our failure to take reasonable care. Nothing here excludes or restricts your statutory rights or liability that the law does not allow us to exclude or restrict.
Booking through us
Please arrange bookings, changes and payments through XtraFreshhh so we can manage the service and schedule.
Our cleaners
Our team includes employed and self-employed cleaners. Every cleaner had a DBS check and a right-to-work check when they joined, and trains with us before cleaning alone.
Complaints
See our complaints page.
This website
Some pictures on this website are illustrations created with AI tools and do not show customers’ homes.
Law
These terms are governed by the law of England and Wales. If you are a UK consumer, you may bring a claim in the courts where you live. Nothing here removes mandatory consumer protections that apply to you.
Company details
XtraFreshhh Cleaning Services Ltd · Registered in England and Wales · Company number 13610511 · Registered office: 19 Large Square, Stainforth, Doncaster DN7 5RL · VAT number GB 443 0771 10 · [email protected] · 07742 434718
