Questions and answers

Regular cleaning is £27 an hour, except two-hour visits, which are £30 an hour (£60). The minimum regular visit is two hours. Deep cleans are £30 an hour. Prices include VAT, products and equipment. We estimate the time from your details and agree the booked time, tasks and price before the clean.

We estimate from the details you give us. You can also ask for a free in-home estimate. We agree the tasks and booked time, but cannot guarantee that everything will be finished within the estimate.

Yes. There is a two-hour minimum for regular cleans. We agree your priority tasks and do what we reasonably can in the booked time. We cannot guarantee everything will be completed.

No. Cleaning times are estimates. The size and condition of your home, belongings, bathrooms, pets and build-up can affect how much we can do. We agree priority tasks within the booked time.

We do as much as reasonably possible within the booked time, with your agreed priorities first. If more time is needed, we will ask before adding chargeable time or arranging another visit.

A deep clean is more detailed and usually needs about twice the cleaning time. We agree the tasks in advance; they can include doors, window tracks, cupboards, the fridge, the oven and heavier build-up.

£60 per oven on its own, £52 when added to a clean.

Carpet and upholstery cleaning share one £70 minimum call-out, which covers up to 2 rooms; each extra room £35. Sofas from £40, depending on size.

Yes. An oven is £52 and the inside of the fridge £30 when added to a clean. Inside cupboards take longer, so they are quoted separately: we contact you for details, photos or a visit, then send a quote that includes them.

No. Sending the form is a request. Your clean is booked only when we confirm the appointment with you.

We aim to call you back the same day during opening hours, at your preferred time where possible. A booking is confirmed only after we check availability, travel and the cleaning needed.

Yes, subject to availability. Contact us if you want to change how often we come, and we’ll check the new schedule. Please give at least 48 hours’ notice for changes to a booked visit.

We try to accommodate your preferred time. We may agree an arrival window because earlier jobs, traffic and travel can affect arrival.

Yes. Please give at least 48 hours’ notice to cancel, rearrange or pause a visit. With less notice, we charge the full agreed visit price, less any costs saved or reduction in our loss from replacement work. If we give your slot to another customer, there is no charge. Your statutory cancellation rights still apply. If you pause regular cleaning, we cannot guarantee the same slot or cleaner when you return. See our cancellation terms for details.

Yes. Give us as much notice as possible, and at least 48 hours for a booked visit. We cannot guarantee the same slot or cleaner when you return.

Please contact us as soon as possible with the details. We’ll investigate and discuss putting it right. Your statutory rights are not affected.

We cover Wakefield, Normanton, Castleford, Pontefract, Barnsley, Rotherham and Doncaster, plus nearby areas where available. Send your postcode and we will check.

Yes, we bring the products and equipment. Please tell us about product preferences or allergies at least 48 hours before your clean, or when booking if it is sooner.

Every cleaner had a DBS check and a right-to-work check when they joined, and trains with us before cleaning alone.

£2 million public liability insurance, covering our employed and self-employed cleaners.

Usually one cleaner. Sometimes we send two or more, depending on the work and availability. We agree the booked cleaning time and price with you.

We try to send the same cleaner, but cannot guarantee it. Holidays, sickness or scheduling can mean a different cleaner. Everyone works to our agreed cleaning standards.

Please arrange bookings, changes and cancellations through our team so we can manage the schedule and service.

No. We can agree access by key, key safe or another suitable method. You can stay home if you prefer. Please arrange access details directly with our team, not in the public chat.

Usually, yes. Tell us about your pets before the visit. They need to be comfortable with visitors and kept safely away if they could become anxious, protective or interrupt the clean.

Yes. Tell us which rooms or tasks matter most and we will prioritise them within the booked time.

Yes. We clean offices, warehouses, shops, schools and churches. Tell us about the premises and how often you need cleaning so we can quote. The hourly cleaning rate is £30 including VAT.

Turnovers between guests, with laundry. We clean, make the beds and leave the place guest-ready. Laundry is washed, dried and ironed: £13 per small bed and £15 per large bed, towels included.

After building work, we can clean dust and residue from agreed areas such as surfaces, floors, skirting boards, windows and fittings. Tell us about the work so we can check what is safe and suitable.