Last updated: 10 November 2026.
We want every clean to be right. If it isn’t, please tell us.
How to complain
Email [email protected], call or WhatsApp 07742 434718, or write to the company at the registered office shown below. Tell us what happened and the date of the clean. Please tell us as soon as you can, ideally within 48 hours, so we can investigate. If you notice a problem or damage later, tell us as soon as you notice it. We consider later reports too. Prompt reporting helps us check what happened, and we assess each report on its facts, including any relevant use of the property or changes since our visit. Photos may help but are optional; please avoid including private details. Your statutory rights are not affected.
What happens next
We aim to acknowledge service complaints within 2 working days and give an answer within 14 calendar days. If we need longer, we explain why and when to expect an update. Alexandra Judea, our Director, oversees complaints.
We acknowledge data protection complaints within 30 days; our privacy notice explains how we handle them.
Putting it right
Depending on what went wrong, we may come back to redo the cleaning, reduce the price or give a refund. Your statutory rights are not affected.
If you’re still not happy
For independent consumer advice, contact the Citizens Advice consumer service at citizensadvice.org.uk or 0808 223 1133. If we cannot resolve your complaint, we will explain any applicable independent dispute-resolution arrangements. You can also seek a court remedy; Citizens Advice can explain your options.
Company details
XtraFreshhh Cleaning Services Ltd · Registered in England and Wales · Company number 13610511 · Registered office: 19 Large Square, Stainforth, Doncaster DN7 5RL · VAT number GB 443 0771 10
